Coalition Support Service Desk Technician - Secret - RAF Molesworth, UK

Clearance Level
Secret
Category
Systems Administration
Location
Molesworth, United Kingdom

REQ#: RQ66864

Travel Required: None
Requisition Type: Regular

Coalition Support Service Desk Technician   
Secret Clearance
RAF Molesworth, UK

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. 

This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.

Responsibilities:

  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provides troubleshooting and support.
  • Participates in the administration of e-mail systems.
  • Provides phone and help-desk support for local and off-site users.
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
  • Analyzes customer needs to determine functional and cross-functional requirements.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.
  • Communicates with service support technicians and escalates diagnosed problems as needed.
  • Provides training to teammates as required

Qualifications

Required Qualifications:

  • 0+ years of experience required.  
  • Must possess and maintain a Secret Clearance
  • BA/BS degree or equivalent work experience required.
  • Must meet DoD 8570 requirements and be eligible for IAT level II (Security+ or equivalent) within six months of hire.
  • Tier 2 Support experience
     

Preferred Qualifications:

  • Microsoft MCSA or MCSE Certifications
  • PowerShell Experience
  • Additional specific certifications may be required
     

This position may be required to complete short-term deployments to austere locations worldwide

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

#dpost #cjobs #cjpost #isdcj #GDITRecruiter #BICES

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.