Customer Support Analyst - US Citizenship required

Clearance Level
Functional Experts
Remote, Based in the USA
Key Skills For Success

Customer Service


End Users

REQ#: RQ148033
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

GDIT is seeking a new team member to support the Priority Telecommunications Service Center on a Department of Homeland Security (DHS) program serving the National Security and Emergency Preparedness (NS/EP) community.  In this role, you will perform as a critical customer liaison for GDIT’s contract to support Priority Telecommunications Services (PTS).  Delivered through service providers’ networks, PTS provides priority voice, video and data communications to the NS/EP community in times when the public telecommunications networks are experiencing stress due to natural or man-made disasters, such as hurricanes, earthquakes, or terrorist attacks.


This position supports Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP) customers ranging from local government administrative staff to high-level Federal Government officials to critical infrastructure industry partners. 


Responsibilities include:  

  • Educating customers about GETS, WPS, TSP, and how to use program-related websites.
  • Assisting customers in determining how to implement and manage GETS, WPS, and TSP within their organization. 
  • Reviewing and approving service requests based on standard guidelines. 
  • Providing ongoing customer support for established GETS, WPS, and TSP customers. 
  • Supporting inbound and outbound customer interactions by phone and customer relationship management software.  
  • Providing input on process improvements
  • This is not a technical position. 
  • US Citizenship is required
  • Must be able to obtain a Public Trust
  • DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience


  • 1+ yrs experience with customer support
  • Strong communication skills and end-user support skills
  • Ability to learn to use customer relationship management software


  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required



U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $48,000 - $72,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.