Desk Side Services Support Technician, Government Clearance Required

Clearance Level
Secret
Category
Systems Administration
Location
Washington, District of Columbia
Onsite Workplace
Key Skills For Success

Networks

System Backups

Troubleshooting

REQ#: RQ148353
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

This position will assist the client respective end users onsite and remote on a variety of desktop and user issues. The Desktop Support Specialist will identify, research, and resolve technical problems. This position requires to be onsite 5 days a week. a combination of good verbal communication and technical skills.

Primary Duties of the Desktop Support analyst but not limited to:

  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
  • Support in-office walk-ups and remote assistance while providing a great customer experience
  • Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
  • Desktop equipment moves, adds and changes
  • Responding in a timely manner to service issues and requests
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required
  • Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction
  • Handle projects assigned by management.
  • Work independently on day-to-day operations.
  • Support special events at remote locations as needed.
  • Perform related work as assigned.

Required education and experience:

  • knowledge of supporting Windows 10, macOS, mobile devices.
  • Must be a us citizen and hold a security clearance
  • Excellent hands-on and remote customer service skills.
  • Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment.
  • Strong interpersonal and communication skills, strong work ethic and positive attitude.
  • Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite
  • Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.


DESIRED QUALIFICATIONS: Technical Training, Certification(s) or Degree, 1 year (2+ preferred) of experience

Active Secret clearance required

#OpportunityOwned  #GDITLife 

Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.