GDIT is seeking a Tier 2 Voice Administrator to help support our Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.
Responsibilities includebut are not limited to:
Provide customer support for Voice Services, provisioning, installing and troubleshooting data and telecommunications network infrastructure.
Work closely with other members of the voice and network core team to support the overall mission of the company and its' strategic business initiatives.
Work with Phone Technicians to provide customer problem solutions.
Creating and updating network documentation.
Configuration, implementation, and maintenance of voice, data, and/or network communications systems.
Apply technical concepts and ability to analyze and solve problems using learned techniques and tools.
Monitoring and evaluation of voice configurations of Voice equipment: Genband/Ribbon AS, Cisco Call Manager, Audiocodes gateways.
Monitoring and evaluation of voice configurations of Cisco and Juniper network devices.
IP Telephony systems administration, configuration, and implementation.
Design /maintain documentation related to system layout.
Active Secret Clearance
CompTIA Security+ CE certification
System Certification with major Vendor Voice System (Cisco, Nortel, Ribbon or other)
Bachelor of Arts or Science Degree in a related technical discipline, OR the equivalent combination of education, technical training or work experience.
5+ years of Field and/or Phone Technician Vocational experience and/or OJT Training
Experience with industry standard Voice over IP (VOIP), ISDN, and Analog phone installation
Demonstrate knowledge and experience of basic understanding of infrastructure wiring/ connectivity
Knowledge in support for IP, VoIP, PBX, voice mail, voice networks, and video systems
Knowledge of DOD network and system security requirements
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Demonstrate excellent attentiveness to detail and professional manner for customer support
Demonstrate good working knowledge of telecommunications industry as well as voice system design and engineering
Able to report onsite as indicated above
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.