General Dynamics has a need for a Unified Communications / Audio-Visual Engineer. The UC/AV Engineer shall work directly with the customer management staff and GDIT management to coordinate and implement system level changes and activities.
The UC/AV Engineer shall exhibit an ability to judge situations rationally and objectively, taking into account the necessary facts, information, and company procedures. In support of Tier3 support operations, the UC/AV Engineer shall determine severity and follows priorities while considering risks and viable alternatives. The UC/AV Engineer shall have the ability and desire to take ownership of support issues and reach successful resolution with customers. Additionally, he/she shall provide technical assistance and support as part of the core engineering team and be directly involved with non-standard voice operations. The UC/AV Engineer will be involved in the daily operations of roughly 8500 customer phones across multiple systems.
The Unified Comms / Audio Visual Engineer shall manage projects in the deployment of Telephony and A/V infrastructure areas including, but not limited to:
- Cisco Unified Communications Manager
- Cisco Unified Communications Manager IM & Presence Service
- Cisco Unity Connection
- Cisco Agent Desktop for Cisco Unified Contact Center
- Cisco Meeting Server (CMS)
- Cisco TelePresence Management Suite (TMS)
- Deployment of VoIP and dVTC/VTC at future off site locations
- Continued upgrading and improving on existing systems
Understand UC and AV design, requirements, and functions.
Provide expert level technical input in the area of Unified Communications and AV system administration
Experienced with Call Manager 12.5 or higher, expert level proficiency in utilizing Bulk Administration Templates and Tools.
Coordinate with source data custodians to understand the data required to meet a specific requirement
Expert level proficiency in MS Excel and other data manipulation tools required to logically sort, reference, analyze, and correlate data from multiple non-standard data sources
Develop and execute detailed SOP’s and documentation in areas of Unified Communications and AV Engineering
Perform integration proof of concept testing as required
Provide weekly status reports to manager and/or stakeholders as required
Expertise in WAN network facilities and protocol
Demonstrate detail-oriented, logical approach to manipulating large data sets
Strong interpersonal skills, excellent oral and written communication skills
Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
5-8 years of related systems engineering experience within the areas of Unified Comms / Audio Visual systems engineering
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.