Tier-1 Network Monitor/Help Desk

Clearance Level
Top Secret/SCI
Category
Network Engineering
Location
Langley AFB, Virginia

REQ#: RQ64244

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular
 

Join the team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking a Network Engineer Associate to join the DCGS Operations Center (DOC) program at Langley AFB, VA.

The Network Engineer Associate supports the 24x7 Operations of the 480th ISR Wing and the Air Force Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). The Network Engineer will work on a team responsible for the 24x&  help desk and Mission operations of the AF DCGS Enterprise Network. 

Subtasks.
  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis
  • Monitor all nodes for operational integrity
  • Respond to trouble calls
  • Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
  • Populate and examine trouble and error logs for troubleshooting and capturing metrics
  • Provide technical support to resolve the problem or escalate to the appropriate level
  • Monitor and administer network tools for troubleshooting and metrics for trends analysis
  • Log all network issues utilizing the 480 ISRW approved system of record for  problems, errors, and maintenance in such a way to easily generate reports for trend analysis
  • Provide technical support in data network planning, engineering, and design
  • Report all trouble calls upon receipt  to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
  • Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation (CDRL)

    Knowledge, Skills and Abilities (KSAs):

  • TS/SCI Clearance
  • Shift work
  • Minimum of three (3) years’ of network operations experience
  • Possess IAT Level II Security + (CE) certification
  • Demonstrated knowledge of network monitoring tools

#AFOpportunities

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.