Watch Supervisor

Clearance Level
Top Secret/SCI
Field Engineering
Wahiawa, Hawaii

REQ#: RQ67889

Travel Required: Less than 10%
Requisition Type: Regular
  • Maintain 24x7x365 communication guard support for Military Sealift Command (MSC) ships worldwide (approximately 160 ships).
  • Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships. Utilizing the legacy messaging system, MS Exchange 2010 and above, MS Outlook, and Lotus Notes. Perform troubleshooting on legacy systems. Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5.
  • Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensuring quality control of all incoming and outgoing naval message traffic.
  • Supervise the performance of configurations, maintenance, and troubleshoot DMDS. Monitor queues hosted on exchange servers. Notify the MNOC manager of any malfunctions. Manage the resolution of various ships' trouble calls regarding Outlook access, email problems, etc.
  • Ensure proper completion of work orders and trouble calls via Remedy.
  • Monitor and troubleshoot NIPRNET and SIPRNET operations.
  • Assist clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory.
  • Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet.
  • Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone service to approximately 100 MSC ships and units. Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls.
  • Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE). Respond to and resolve client problems.
  • Perform the loading, data transfer, and destruction of cryptographic equipment/material.

Skills Required:

Progressive IT experience (5 years) including at least three (3) projects in technical areas that may include support of the following MSC C4 Systems, but are not limited to:

  • Consolidated Afloat Networks and Enterprise Services (CANES)
  • Common PC Operating Environment (COMPOSE)
  • Automated Digital Network System (ADNS)
  • Next Generation Wideband (NGW)
  • Shipboard Management Information System – Unclassified (SMIS-U)
  • Afloat Release 1 (AR1)
  • Afloat Release 2 (AR2)
  • Shipboard Management Information System – Classified (SMIS-C)
  • Afloat Classified Global Operating System Upgrade (GOSUP) (ACG- V1)
  • Afloat Classified Global Operating System Version 2 (ACG-V2)
  • PC to PC Transfer System (PPTS)
  • Combined Enterprise Regional Information Exchange System (CENTRIX)
  • Global Command and Control System – Maritime (GCCS-M)
  • Assured Compliance Assessment Solution (ACAS)
  • Maintenance Figure of Merit (MFOM)
  • Department Head Afloat Management System (DHAMS)
  • Host-Based Security System (HBSS)
  • Ship’s Security Alert System (SSAS)
  • Global Maritime Distress and Safety System (GMDSS)
  • Commercial Broadband Satellite Program (CBSP)
  • Public Branch Exchange (PBX)
  • IBM Lotus Domino/Notes 9.0 or newer
  • TACLANE KG-175, KG-194, KG-84, CYZ-10, and KIV-7
  • MSC Network Operations Centers (MNOCs)

Job Requirements:

  • At least one project must have occurred within the past three (3) years.
  • Must possess TOP SECRET/SCI clearance.
  • Must possess IAT II to include appropriate Computing Environment certification, in accordance with IAWF DoD 8570.01M.

Security Clearance:

Top Secret SCI

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.