The senior Avaya engineer position involves working in an Operations and Maintenance (O&M) environment on an federal government contract with a team of telecommunications engineers and analysts to maintain and update unified voice video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in Avaya communication management and unified communication solutions and products that are secure, effective, responsive, complete and efficient.
The successful candidate must have a deep technical understanding of:
Avaya CM/Unified Communications products;
Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.);
Management and maintenance of Avaya CM infrastructure;
Maintaining and improving voice quality standards through identification and resolution of discovered issues;
Assessing a unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk;
Performing communications system's health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data;
Assessing, managing, and mitigating vulnerabilities in Avaya and its servers (Windows and Linux);
Providing optimization support on service modules in support of Avaya's Family of Communications products including software configuration, performance engineering and optimization, knowledge transfer and junior staff mentoring;
Integrating technical requirements and design goals into the overall enterprise network design;
Mentoring, coaching, leadership of less experienced staff;
Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities;
Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs;
Ensures updated SOPs exist for all aspects of Voice/UC network and server operations;
Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives;
Experience in the installation and support of Avaya 96xx IP and SIP phones
Avaya Aura 7.X System Knowledge
Direct hands-on experience patching and upgrading of Avaya systems including Windows and Linux operating systems
Experience using Session Manager
Experience using System Manager
Experience implementing and configuring Avaya Call Center
Experience providing Voicemail Support
Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
Able to work maintenances on weekends (twice a month)
Able to lift up to 50 lbs.
Avaya Certified Support Specialist
Avaya Certified Implementation Specialist
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.