Mission Support Operator - $10K sign-on

Mission Support Operator ($10K sign-on bonus) TS/SCI

The Mission Support Operator (MSO) provides 24/7, Tier 1/2 operational support to end customers and users in the field. Monitor the performance and capacity of end-to-end IT computer systems using a variety of tools. Triage hardware software, and environmental faults, alerts or malfunctions. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.

Other duties include:

• Monitoring, recognition, evaluation, and correction of IT systems and network problems.
• Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites and other system operators as required for real-time detection, isolation, and resolution of problems.
• 24/7 Operational Support to customers and users in the field.

• Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP's to respond to issues

• Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
• Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers
• Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure
• Provide support to the Engineering staff for testing and validation of new software releases and network connections
• Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy
• Respond to customer voice and electronic support requests
• Respond to real time, mission critical situations (response defined in minutes)
• Participate in internal and external scheduled exercises
• Create, maintain, and update SOP/TTP documentation

Required Qualifications

• 8+ years of directly related experience in IT / Network administration and support.
• TS/SCI or Q Clearance
• Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
• Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations

Desired Qualifications

• Experience with Linux and Windows system administration and networking background is preferable.

Required Education/Certifications

• Bachelor’s Degree in Computer Science or related technical discipline; or the equivalent experience in lieu of
• 8570 Compliance

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