GDIT is seeking a Senior Telephony Voice Network Engineer to help support our Joint Service Provider Enterprise Transport Management - Next Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA.
Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.
Responsibilities includebut are not limited to:
Responsible for the health and maintenance of a large, complex networking infrastructure.
Providing network administration and operational support to more than 9000 network attached telephone devices.
Provide comprehensive network administration, security enhancements and remediation, and troubleshooting of network devices such as routers, switches, and VoIP with a particular concentration on SIP.
Understanding of best practices pertaining to network security and may require the development, deployment, and integration of network security services.
Work both independently and as part of a team.
Provides problem and incident resolution, including dealing with software and hardware vendor technical support
Deploy and maintain network hardware, peripherals, services, and settings in accordance with industry standards and project/operational requirements
Performs daily system monitoring; verifies the integrity and availability of networking hardware, services, systems, and key processes; reviews system and application logs
Documents and performs network upgrades and modifications during ASI windows
Provides on-call troubleshooting and issue resolution as required
Develops and maintains installation and configuration procedures
Partner with the information security personnel to assess potential exposure to vulnerabilities, identify mitigation plans, and ensure compliance with enterprise security baselines and standards
Acts as a liaison with other groups to provide information sharing pertaining to the needs of the diverse set of computer users supported by the client as a whole.
Develop scripts and other automation solutions to aid in the completion of migration and integration tasks.
Review problems to understand the root causes of issues and ensure proper fixes are implemented
Provides phone support to users during the time of peak demand as needed.
Inform management in a clear, concise, and timely manner of any customer or technical issues
Be responsive and decisive on adjusting architecture as customer requirements and technology evolves
Coordinate with on-site support personnel while troubleshooting
Use enterprise service management tools to initiate, respond, and track service requests
Create reports and analyze performance metrics
Adhere to change management processes and procedures
Active Top Secret clearance
8+ years of related experience
Bachelor’s Degree in a related field. Work experience considered in lieu of degree.
DoD 8570 IAT Level II Certification or higher
One or more of the following active network certifications:
Cisco Certified Network Administrator (CCNA)
Cisco Certified Network Professional (CCNP)
Juniper Network Certified Internet Associate (JNCIA-Junos)
Juniper Network Certified Internet Specialist (JNCIS-ENT)
Or Related Telephony Certification from Avaya, Nortel, AT&T, etc.
Broad understanding of network infrastructure topologies, security policies, firewalls, and the L2/L3 switch, SBC, and router infrastructure
Extensive experience troubleshooting, managing and monitoring the health of Cisco and Juniper routers and switches
In depth knowledge of TCP/IP protocols.
Experience deploying, managing, and troubleshooting network systems, switching, and routing protocol standards such as: TCP/IP, MPLS, OSPF, BGP, SDN, SIP, and 802.1x.
Experience managing and troubleshooting DNS, DHCP, IPAM, and NTP in a large multi-site environment
Experience using network management and analysis tools such as SNMP probes, network taps, and traffic analyzers
Experience with Network Management & Performance platforms, such as NetScout, IBM NetCool, Solarwinds NMS products, NetBrain, Infovista
Experience building configurations using CLI
Experience with network security, including firewall, IDS/IPS, VPN, and vulnerability remediation
Experience creating & updating network topologies using Visio
Creating and documenting processes and creating work instructions
Experience working directly with customers
Excellent hardware troubleshooting experience.
Experience with supporting teleworkers and remote access technologies
Experience creating scripts to automate routine administration tasks
Possess flexibility to operate in a highly dynamic environment while ensuring a high level of operational effectiveness
Detail oriented with ability to work well in a team environment
Excellent verbal skills and ability to communicate effectively with people who have varying degrees of technical expertise
Strong customer service skills
Able to report onsite as indicated above
Experience with DHCP deployment; Infoblox IP Address Management (IPAM) and DHCP preferred
Experience utilizing Remedy ITSM
Experience administering and troubleshooting server operating systems such as Linux, Windows, or UNIX
Experience managing Cisco Prime/Junos Space
Experience with LDAP/PKI preferred
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.