We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations and Maintenance (O&M) Technical Lead joining our team to remotely support the Centers for Medicare and Medicaid Services (CMS) activities.
At GDIT, people are our differentiator. As an O&M Lead supporting CMS, you will be trusted to oversee and manage the operations and adaptive maintenance functions, such as: system and tool upgrades; capacity planning; daily processing operations and performance; troubleshooting of production problems; etc. You will coordinate with data center personnel, central database administration, ETL administrators, ID Resolution specialist, vendors, CMS stakeholders and program SMEs and Leads. In this role, a typical day will include:
Providing operational support of the program systems computing environment. Responsibilities include OS and application software installations and upgrades, backup and recovery administration, adding/deleting users and peripheral equipment, troubleshooting system and application issues.
Providing technical guidance for directing and monitoring information systems operations. Compiles records and reports concerning production, machine malfunctioning and maintenance. May advise on workflow plans, methods, and procedures analysis. Analyzes the results of monitoring the operating system(s) and recommends changes to improve processing and utilization.
Monitoring and responding to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
Performing all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with program stakeholders and user community to understand their needs and implements procedures to accommodate them.
Providing end-user support for multiple systems within a large, complex IT Program
Handling day-to-day end-user support functions such as tracking and dispositioning trouble tickets as well as handling customer service calls
Creating, maintaining, and follow-to-closure service calls or trouble tickets using an automated tool such as JIRA or ServiceNow
Creating weekly status update reports on the O&M activities.
Updating the status of the O&M Activities in the program schedule.
Bachelor’s degree and 5+ years or relevant experience
15+ years of functional and managerial experience for SDLC release projects, systems operations, and CI/CD activities
3+ years of experience working with the Centers for Medicare and Medicaid Services (CMS)
Experience providing end user support via both phone and electronically (email, chat) for an IT system
Experience with support tools such as Remote Desktop and trouble ticket/service call tracking tools such as JIRA, Remedy, etc.
Candidate must be able to obtain Public Trust clearance.
Candidate must have lived in the United States at least three (3) out of the last five (5) years
US citizen or a Green Card holder
Strong and clear communication skills
Ability to work independently and interact regularly with government and non-government personnel at multiple levels of authority
Experience working in an Agile environment
WHAT GDIT CAN OFFER YOU:
401K with company match
Diverse, highly collaborative teams
Challenging work that makes a real impact on the world around you
Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.
The likely salary range for this position is $89,648 - $149,698, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.