Helpdesk Supervisor

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia

REQ#: RQ125473

Travel Required: None
Public Trust: None
Requisition Type: Regular

Helpdesk Supervisor
 

Transform technology into opportunity as a Helpdesk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a helpdesk supervisor, you will help ensure today is safe and tomorrow is smarter. Our work depends on a helpdesk supervisor joining our team to supervise / manage a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.

HOW HELPDESK SUPERVISOR WILL MAKE AN IMPACT

  • Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.
  • Plan, priorities, and schedule help desk activities to ensure maximum issue resolutions in minimum time.
  • Develop and train help desk staff.
  • Analyze help desk activities and develop tools and process improvements to optimize service.
  • Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • SCOPE: Supervises a small team focused on one or a few areas. Low complexity.

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree or high school diploma with four years of related experience
  • Required Experience:  5+ years of experience
  • Location: On Customer Site/Hybrid

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.