TSS ServiceNow Developer Advisor

Deliver simple solutions to complex problems as a ServiceNow Developer Advisor at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a ServiceNow Developer Advisor, you will be an important part of our platform support and development team.  Presently we are on the San Diego release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and ITBM suites.  There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.

The successful candidate will serve as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

How the ServiceNow Developer Advisor Will Make an Impact:

• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Participate in and support ServiceNow version upgrades.
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
• Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
• Create technical architecture, design and user guide documentation.
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
• Grow junior talent through mentoring, partnership, and technical reviews.
• Author, review, and lead the creation of white papers and contract artifacts.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
• Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce ServiceNow functionality.
• Other duties as assigned.
• Travel may be required.

What You'll Need to Succeed:

• Technical Training, Certification(s) or Degree, 5+ years of experience or equivalent years of experience.
• Experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment.
• Demonstrated ITOM experience.
• ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML).
• Full stack/back end development experience.
• Linux experience, to include deployment of ServiceNow on Linux.
• Experience with maintenance of physical infrastructure.
• Must hold ServiceNow Certified System Administrator credential or be willing to obtain within 30 days of start.
• Ability and willingness to obtain and maintain a Secret clearance.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
• Understanding of IT service management and common service level agreement measurements.
• Has experience leading development and/or test teams.
• Experience mentoring junior developers and working with minimal supervision.
• Can identify, understand, document, and create functionality aligning with customer value streams.
• Can produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organization and time management skills while working in a rapid software development environment.
• Excellent collaboration skills and can effectively works in a team environment.
• Must be able to identify and learn new technologies quickly.
• Excellent presentation and interpersonal skills.

Preferred Qualifications:

• Certified ITOM implementation specialist
• Experience with asset management and CMDB

WHAT GDIT CAN OFFER YOU:

• 401K with company match
• Customizable health benefits packages
• Internal mobility team dedicated to helping you own your career
• Challenging work that makes a real impact on the world around you
• Full-flex work week

GDIT CAREERS

Opportunity Owned

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