NCIS Help Desk Analyst - Tier I

Clearance Level
Secret
Category
Help Desk
Location
Quantico, Virginia
Onsite Workplace
Key Skills For Success

End User Support

ITSM

Remedy Help Desk

REQ#: RQ169007
Public Trust: None
Requisition Type: Pipeline
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Join General Dynamics IT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The Navy NCIS team is searching for Help Desk Analyst - Tier I to join their program in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counterterrorism (CT), counterintelligence (CI), and cyber matters.  NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

This position is part of the IT Technology Development division within the NCIS ITD organization.  This position performs the following functions:

  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Basic Qualifications:

  • HS Diploma; AAS degree preferred
  • 2+ years of IT support experience
  • Experience supporting ticket resolution and end user support
  • Security+
  • Secret clearance; must be able to upgrade to TS with SCI eligibility

WHAT CAN GDIT OFFER YOU?

  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Educational Assistance and eLearning
  • Flexible work week
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking

Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ CE - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $19.08 - $31.86. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.