IT Support Specialist (A/V)

Clearance Level
Systems Administration
Washington, District of Columbia

REQ#: RQ92254

Travel Required: None
Public Trust: None
Requisition Type: Regular

General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

GDIT is seeking an IT Support Specialist to join our team supporting the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.

Job Duties and Responsibilities:

  • Set up, configure and install media equipment such as LCD projectors, speakers, TVs, video monitors, and cameras

  • Setup, configure and provision MS-Teams Rooms devices following documented SOPs and Work Instructions

  • Operate and troubleshoot audio and video of multimedia systems and conferencing devices such as Teams Room Systems

  • Conduct quality control analysis that include audio, video and signal testing

  • Organize and Streamline cabling wires, AV peripherals and parts

  • Demonstrate resourcefulness in assessing and troubleshooting of issues and problems

  • Inspect quality of A/V systems to ensure conformation of all specifications and requirements

  • Set up and test new and installed A/V systems and train customers as required

  • Enter a conference room or auditorium and set up A/V devices before use. Verify correct functioning and resolve problems before the scheduled event begins. When required, set up / dial connections in advance.

  • Perform schedule checks of specific conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues

  • Perform A/V item reconfigurations as needed.

  • Opens service tickets with support contractors / repair providers and network service providers as needed. Tracks repairs until completion.

  • Compiles and submits regular reports on A/V operations and other work performed.

  • Able to understand and comprehend Audio Visual Line Drawings

Minimum Requirements:

  • Masters degree and 8+ years of IT experience or equivalent combination of education and experience

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.