Customer Service Spec. II

Clearance Level
None
Category
Customer Service
Location
Lawrence, Kansas

REQ#: RQ68155

Travel Required: None
Public Trust: MBI Full 5C (T3)
Requisition Type: Regular

JOB RESPONSIBILITIES:

  • Consistently demonstrates effective telephone and email communications with the EFAST2 filing public.
  • Hours: 10:30 am to 7:00 pm CST.
  • Provides complete, clear, and concise information to EFAST2 callers.
  • Exhibits strong problem-solving capabilities with the EFAST2 general filing public.
  • Works independently with accurate results.
  • Maintains positive attitude and works well under pressure.
  • Uses software applications to track questions and responses and to access informational resources.
  • Maintains knowledge of current EFAST2 regulations and policies, and receives periodic program update training.
  • Skillfully prepares and submits EFAST2 project-related work in a timely manner.
  • Excellent attendance is required.

EDUCATION / EQUIVALENT TRAINING:

  • High school diploma or general education degree (GED) required

EXPERIENCE/SKILLS:

  • Computer experience required.
  • Experience supporting web-based applications required.
  • Minimum one year of related customer service, call center, or help desk experience required (two years preferred).
  • Ability to demonstrate a minimum of 20 WPM typing speed.
  • Ability to communicate effectively in both written and verbal English, displaying a professional phone demeanor and email etiquette.
  • Ability to effectively work within established contractual turnaround times. 
  • Excellent interpersonal and organizational skills.
  • Ability to collaborate and work as a member of a team.
  • Working experience with Microsoft Office, including Outlook, Word, Excel, and Skype.   
  • Previous knowledge and working experience with EFAST2 strongly preferred.
  • Previous knowledge and working experience with Salesforce preferred.
  • Previous knowledge and working experience with knowledge bases or Content Management systems preferred.

UNIQUE/ADDITIONAL REQUIREMENTS:

  • Minimum Background Investigation (MBI) clearance required.
  • Ability to work remotely, including adequate Internet connection. Computer will be supplied by GDIT.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.