You will plan and implement Exchange platform upgrades, and must understand the customer environment to be able to modify standard deployment packages conforming to the unique security architecture in place. You will evaluate the current environment and support creation of a platform roadmap, analyze system performance and recommend corrective and preemptive actions.
You will conceptualize, design, and implement solutions to problems reported or discovered, and continuously improve the quality of service provided by the email infrastructure. You will deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, and knowledge transfer.
Help with analysis of migration to new Exchange Server environments.
Respond to customer requests to correct or modify malfunctioning applications.
Investigate issues with applications, servers, and storage.
Report to division management the status of issues, corrective action being taken, and the resolution of investigations.
Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Active TS/SCI clearance
10+ yrs of experience and a Bachelors Degree in Computer Science, Computer Information Systems, Business Administration, Mathematics, or a related field. Relevant experience will be considered in lieu of degree
At least 5 years of exchange systems engineering experience
Exchange Server 2010 or 2013, including experience implementing and troubleshooting Database Availability Groups.
Practical experience troubleshooting Exchange Server and Windows Server performance problems.
Outlook 2010 or 2013
Ability to work independently with minimal management supervision
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved
PowerShell V2 skills including scripting
Active Directory (architecture, design, disaster recovery and troubleshooting)
Debugging skills in the Windows Platform
MCSE or similar experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.