As a Tier I Service Desk Administrator, monitors vital servers for possible outages, creates user accounts on various networks, assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel. Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues. Performs the administrative operation and maintenance of printer server hardware and software. Manages and images client computers. Maintains baseline configurations and performs modification of configuration settings. Institutes troubleshooting and incident response procedures
Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Good communication skills; shows tact; effective listening skills and follow through
Detail oriented and organized; able to understand information systems and ensure accuracy of work
ITIL Foundations Certification desired
Pursues ongoing education in technical topics
Microsoft Active Directory / Exchange experience
Microsoft Office / Outlook experience
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.