Queue Associate - TS/SCI

Queue Manager – Manage and/or oversee all ECS2 queues to ensure SLA compliance and improve customer experience through queue management.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Queue Associate joining our team to support our activities at Bolling Air Force Base

At GDIT, people are our differentiator. As a Queue Associate supporting our customer, you will be trusted to oversee all ECS2 queues to ensure SLA compliance and improve customer experience through queue management.

In this role, a typical day will include:

• Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.

• Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives.

• Responsibilities may include, but are not limited to identifying and eliminating duplication, outsourcing opportunities, streamlining, centralizing, business improvement processes, manufacturing improvement processes, and/or vendor selection.

REQUIRED QUALIFICATIONS:

• BA/BS or equivalent experience and/or Certifications, 0+ years of experience
• DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
• Active TS/SCI clearance and ability to obtain and maintain a CI polygraph.