Queue Manager – Manage and/or oversee all ECS2 queues to ensure SLA compliance and improve customer experience through queue management.
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Queue Associate joining our team to support our activities at Bolling Air Force Base
At GDIT, people are our differentiator. As a Queue Associate supporting our customer, you will be trusted to oversee all ECS2 queues to ensure SLA compliance and improve customer experience through queue management.
In this role, a typical day will include:
Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.
Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives.
Responsibilities may include, but are not limited to identifying and eliminating duplication, outsourcing opportunities, streamlining, centralizing, business improvement processes, manufacturing improvement processes, and/or vendor selection.
BA/BS or equivalent experience and/or Certifications, 0+ years of experience
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Active TS/SCI clearance and ability to obtain and maintain a CI polygraph.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.