Automatic Call Distribution (ACD)
IT Service Desk
IT Service Management (ITSM)
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Seize your opportunity to make a personal impact as an IT Technical Support and Service Desk Program Manager to work on-site for our federal government contract in San Antonio, TX. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. You will help ensure today is safe and tomorrow is smarter by managing enterprise-level Technical Support and Service Desk programs consisting of multiple Tiers, including 24x7x365 support.
HOW YOU WILL MAKE AN IMPACT
WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor’s degree preferably in an IT discipline.
Required Experience: 10 years total experience supporting IT service desks and IT operations, including 4 years managing or supervising experience. 3 years experience as a program manager for a national enterprise service desk contract.
Required Technical Skills/Certifications:
Security Clearance Level: Clear and maintain federal government agency background check.
● Required Skills and Abilities:
● Location: San Antonio, TX.
GDIT IS YOUR PLACE:
10 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.