GDIT is searching for a Desk Side Support Engineer for our Frankfurt, Germany location. TS/SCI clearance required (CI poly preferred or must be able to obtain) and Security+ or other technical certification to meet 8570 compliance required (DOD 8570 IAT Level II minimum) are required.
GDIT provides DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Performs a variety of duties in support of a computer, network (LAN/WAN), and/or client server unit. Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations. Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains internal records and may catalog, disperse, and return tapes/disks. May review daily processing logs and may set or revise schedules.
Essential job functions
Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
Understands minor system tasks (e.g., loading software, rebooting, systems) in support of hardware maintenance and operations functions
Installs and incorporates new releases, updates/patches, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
Operates and applies automated H/W management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade H/W
Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components, to the extent required to perform maintenance services
Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
Provide technical and logistical support to forward deployed customers within region.
Provides technical assistance to responding field service personnel
AA/AS Degree or equivalent & 5+ years related experience.
TS/SCI clearance required (CI poly preferred or must be able to obtain).
Security+ or other technical certification to meet DoD 8570 compliance required (IAT Level II minimum).
Secondary Cert required: PWS 9.1
Up to 75% deployment may be required
Must be able to lift up to 80 lbs.
Must be able to obtain Status of Forces / MOU accreditation
Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense.
Must be able to meet customer facility COVID requirements
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.