TSS Desktop Support Technician - VA

Clearance Level
Field Engineering
Charlottesville, Virginia
Onsite Workplace
Key Skills For Success


Desktop Support

Peripheral Devices


Users Support

REQ#: RQ147445
Requisition Type: Regular
Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Deliver simple solutions to complex problems as an Executive Desktop Support Technician supporting GDCHQ. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in Executive Desktop Support, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. 

At GDIT, people are our differentiator. As a Desktop Support Technician supporting GDCHQ, you will be trusted to provide executive "white glove" concierge support. This role will be in Charlottesville, VA.


  • Provide new services and troubleshooting and restoring existing services/end user devices
  • Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions
  • Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Where required, administer and resolve issues with associated end-user workstation network software products
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems
  • Ensure that desktop connection, i.e. network jacks are in proper working order
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
  • If necessary, liaise with vendor and third-party support vendors


Education:  Associate's Degree (or equivalent experience)

Required Experience:  3+ years of experience

Required Technical Skills: 

  • In depth knowledge and troubleshooting experience with Windows 10 client hardware and software, and Apple mobile devices
  • Hardware troubleshooting experience

Required Skills and Abilities:

  • Working technical knowledge of current protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation and guides

Preferred Skills:

  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good written and interpersonal communication skills
  • Ability to conduct research into PC and software issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Team-oriented and skilled in working within a collaborative environment

Location:  On Customer Site

U.S. Citizenship Required per program requirements.


  • Full-flex work week to own your priorities
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%


U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.