TSS Desktop Support Technician - VA

Deliver simple solutions to complex problems as an Executive Desktop Support Technician supporting GDCHQ. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in Executive Desktop Support, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. 

At GDIT, people are our differentiator. As a Desktop Support Technician supporting GDCHQ, you will be trusted to provide executive "white glove" concierge support. This role will be in Charlottesville, VA.

HOW A DESKTOP SUPPORT TECHNICIAN WILL MAKE AN IMPACT:

• Provide new services and troubleshooting and restoring existing services/end user devices
• Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions
• Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
• Construct, install, and test customized configurations based on various platforms and operating systems
• Where required, administer and resolve issues with associated end-user workstation network software products
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems
• Ensure that desktop connection, i.e. network jacks are in proper working order
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
• If necessary, liaise with vendor and third-party support vendors

WHAT YOU’LL NEED TO SUCCEED:

Education:  Associate's Degree (or equivalent experience)

Required Experience:  3+ years of experience

Required Technical Skills: 

• In depth knowledge and troubleshooting experience with Windows 10 client hardware and software, and Apple mobile devices
• Hardware troubleshooting experience

Required Skills and Abilities:

• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation and guides

Preferred Skills:

• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good written and interpersonal communication skills
• Ability to conduct research into PC and software issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Team-oriented and skilled in working within a collaborative environment

Location:  On Customer Site

U.S. Citizenship Required per program requirements.

WHAT GDIT CAN OFFER YOU:

• Full-flex work week to own your priorities
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays