Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Installs and configures network hardware and software. Provides network troubleshooting and support. Provides technical support and training to end-users. Administers network security. Backs up file server data/disks. Provides complex server maintenance. Sets up new users and deletes old users from the network. May provide guidance and work leadership to less-experienced technicians. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required
Requires Comprehensive knowledge of the principles methods and techniques used in network troubleshooting and support. Comprehensive knowledge of desktop operating systems and applications.
2) Principle Duties and Responsibilities: (application of General Summary attributes) a) Leadership i) Accomplishes tasks mainly through direct supervision of nonexempt and entry-level exempt employees. Monitors daily operations of a unit and actively assists, or provides direction to, subordinates as required to support the capabilities listed in Communities of Practice below.
b) Analyst Tasks i) Responsible for performing system management and system administration functions supporting a distributed computing environment consisting of military simulations systems to include JLCCTC-MRF/ WARSIM, JLCCTC-ERF/ JCATS, and Low Overhead Drivers (LOD), and provides for the integration of these systems with Mission Command Systems (MCS) and administrative systems in order to support tailored unit digital MCS training requirements for military units ranging from battalion to echelons above corps. ii) These functions include the installation, maintenance, and control of MCS applications for logistics, intelligence, and fire support as well as the underlying computer operating systems. Likewise, designs, configures, documents, tests, and modifies computer applications and for use in an integrated MCS training environment. iii) Serve as a technical subject matter expert and system administrator for designated MCS clients to include the systems listed in section 3 below as well other existing and emerging MCS platforms supporting the fires, logistics, and intelligence army Warfighter Functional Areas. iv) Maintains coordination with proponents of new systems for information on availability of use, participation in Beta testing, and provision of recommendations prior to fielding. v) Provide mentorship, guidance, training and work leadership to system technologists with less experience and understanding of specific functions, MCS, and operating systems. Consult with system integrators, system administrators, and computer specialists from other staff sections and organizations to design optimized system configurations and architectures in support of training. vi) Ensure that system techs maintain sufficient breadth and depth of knowledge regarding the installation, and configuration of ISM systems used on site as determined by the E2E Systems Engineer. vii) Establish periodic performance objectives for system techs and evaluate their job performance in the accomplishment of stated objectives in consultation with the E2E Systems Engineer. viii) Establish work priorities and direct the daily activities of system techs in providing technical support for the installation, configuration, integration, and maintenance of the following systems: (see section 3 below) ix) Serve as a subject matter expert on LVC+G systems and designated MCS used to support training in the site's reconfigurable tactical operations center facilities, exercise facilities and classrooms. x) Provide technical support for the day-to-day operations of the Collective Training Branch, the Individual Training Branch, and Constructive Training Branch as directed by the E2E Systems Engineer. xi) Manage and track site LVC+G hardware and software resources as directed by the E2E Systems Engineer to ensure that system technical requirements are met for all training events on all tactical battle command systems, simulation interface systems and supporting systems. xii) Maintain and update TSR logs, system status charts and system configuration documentation for LVC+G systems, and designated MCS used in training exercises and events. xiii) Comply with branch and site directives, standard operational procedures, and guidelines governing the conduct of TSB activities and the configuration of LVC+G and MCS in support of training exercises and events. xiv) Perform additional duties as determined by the E2E Systems Engineer. c) Communities of Practice: System analysts are assigned primary Duties and Responsibilities within one or more Functional Areas (FA) of one of the Communities of Practice (CoP) listed below with mutual support requirements across all CoPs. i) Individual Training: Mission Command (IT: MC) (1) Installs, configures, and troubleshoots the network infrastructure, C2 hardware and software, and designs and executes C2 architectures in support of the classroom-training environment. (2) Provides technical expertise to acquire, install, operate, integrate, and troubleshoot training and exercise systems within the classroom-training environment. (3) Performs all hardware and software upgrades and new installs during scheduled downtime or at the discretion of the government, and in coordination with the Individual Training supervisor. Tests and validates, prior to use in an exercise, the hardware and software installs and upgrades integrated during scheduled downtime. (4) Coordinates with Individual Training TIs to resolve problems with an emphasis on minimizing the impact on classroom training. ii) Collective Training: Mission Command (CT: MC) (1) Installs, configures, and troubleshoots the network infrastructure, C2 hardware and software, and designs and executes C2 architectures in support of the reconfigurable Tactical Operations Center (TOC) Collective Training environment. (2) Coordinates with customer unit representatives to resolve interconnection and integration issues between military systems and MTC systems and servers. (3) Assists customer unit system operators with MTC specific configuration issues as needed. (4) Executes comprehensive operational procedures for an integrated federation of MC systems and simulation / stimulation systems. Configures system interface nodes supporting end-to-end connectivity and tactical message flow. Monitors the real-time operational status; tests hardware architecture and software for the conduct of staff training employing numerous LVCG+MC capabilities as applicable. iii) Collective Training: Gaming / Simulations (CT: G&S) (1) Installs, configures, and troubleshoots the network infrastructure, G&S hardware and software, and designs and executes G&S architectures in support of the simulations environment. (2) Plans, builds, distributes, and tests G&S databases and supporting configuration files in support of LVCG+MC integrated exercises. d) Security Requirements: i) Complies with MTC security requirements. Performs physical security, classified information security, and information assurance security tasks in order to safeguard classified information/equipment and high value government purchased and owned equipment and software. ii) Ensures that data security, including data retrieval, transmission, and storage is conducted IAW applicable government standards to ensure that data transmission and storage are secure and free from unauthorized access IAW AR 380-5 and AR 25-2.
3) Systems and Applications supported: a) US Army Mission Command capabilities to include but not limited to: i) Advanced Field Artillery Tactical Data System (AFATDS) ii) Air and Missile Defense Work Station (AMDWS) iii) Command Post Computing environment (CPCE) iv) Command Post of the Future (CPOF) v) Force Battle Command Brigade and Below (FBCB2) - Blue Force Tracker (BFT) vi) Force Battle Command Brigade and Below (FBCB2) Joint Capabilities Release (JCR) vii) Tactical Airspace Integration System (TAIS) viii) Tactical Ground Reporting (TIGR) ix) Tactical Mission Command servers (TMC) b) Collaboration (voice and data) capabilities to include but not limited to: i) Chat ii) Email iii) Portal iv) Voice communications v) Web-Conferencing vi) Gaming and Virtual training capabilities to include but not limited to: vii) Virtual Battle-space 3 (VBS3) c) LVCG, Constructive Simulations / Stimulations (G&S) to include but not limited to: i) Joint Conflict and Tactical Simulation (JCATS) ii) Joint Defense Logistics Model (JDLM) iii) Virtual Reality Scene Generator (VRSG) / Multiple Unified Simulation Environment (MUSE) iv) Fires Simulation (FireSim) v) After Action Review System (AARS) vi) One Semi-Automated Forces (OneSAF) vii) Joint Land Component Constructive Training Capability (JLCCTC) Multi Resolution Federate (MRF) viii) War Fighters Simulation (WARSIM) ix) Live Virtual Constructive Integrating Architecture (LVC-IA) components x) Virtual Battle Space 3 (VBS3)
6-8 Years, “and/or” related AA in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
a) Security Clearance: Secret b) Education/Experience Requirements: 6-8 Years, “and/or” related AA in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. c) DoD Certification and Training Requirements: As a condition of initial and continuing employment, obtains and maintains required certifications. i) Baseline Certification: Security + CE ii) Computing Environment Certification: Microsoft MCSA: Windows 10 iii) Mandatory Training / Local Training Plan: Complies with all DoD, Army, and company training requirements IAW Government policy, DoD 8570.01-M IA Workforce Improvement Program, Army Regulation, and company and site policy.
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