Help Desk Technician II - Queue Management - Ticket Assignment - Call/Inbox Management - Public Trust

Clearance Level
Help Desk
Washington, District of Columbia

REQ#: G2019-66494

Job Responsibilities: Provide phone and in-person support to users in the areas of email directories standard Windows desktop applications and custom applications deployed to a user's Government supplied equipment (computer, mobile device, phone, etc.).

Additional Roles and Responsibilities:

  • Provide professional friendly and helpful customer service as a first point of contact
  • Provide software and hardware technical support to end-users
  • Provide phone support to desktop and laptop customers in house and remotely.
  • Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers and fax machines
  • Assist the client in resolving laptop computer-related and networking issues
  • Maintain and repair laptop, computers and peripherals.
  • Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance
  • Maintain working knowledge of products and/or services.
  • Prepare reports and correspondence as needed.
  • Enter incidents and request accurately into ticketing system
  • Perform other duties as assigned by supervisor
  • Commitment to excellence and high standards.


Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.




1 Year Experience














" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.