Tier 2 Voice Administrator

Clearance Level
Secret
Category
Network Engineering
Location
Arlington, Virginia

REQ#: RQ49560

Travel Required: None
Requisition Type: Regular

At GDIT, people are our differentiator. As a Tier 2 Voice Administrator supporting JSP-ETM, you will be trusted to provide customer support for Voice Services, provisioning, installing and troubleshooting data and telecommunications network infrastructure. In this role, a typical day will include:

Work Phone Technicians to provide customer problem solutions. Additional requirements include creating and updating network documentation. This position will work closely with other members of the voice and network core team to support the overall mission of the company and its' strategic business initiatives.

·         Configuration, implementation, and maintenance of voice, data, and/or network communications systems.

·         Apply technical concepts and ability to analyze and solve problems using learned techniques and tools.

·         Monitoring and evaluation of voice configurations of Voice equipment: Genband/Ribbon AS, Cisco Call Manager, Audiocodes gateways.

·         Monitoring and evaluation of voice configurations of Cisco and Juniper network devices.

·         IP Telephony systems administration, configuration, and implementation

·         Design /maintain documentation related to system layout

Education:

BA/BS in a related technical discipline, or the equivalent combination of education, technical training or work experience.

Required:

·         Active Secret Clearance

·         5+ years of Field and/or Phone Technician Vocational experience and/or OJT Training

·         Experience with industry standard Voice over IP (VOIP), ISDN, and Analog phone installation

·         Security+ CE certification

·         System Certification with major Vendor Voice System (Cisco, Nortel, Ribbon or other)

·         Demonstrate knowledge and experience of basic understanding of infrastructure wiring/ connectivity

·         Knowledge in support for IP, VoIP, PBX, voice mail, voice networks, and video systems

·         Knowledge of DOD network and system security requirements

·         Communicates ideas both verbally and in written form in a clear, concise, and professional manner

·         Demonstrate excellent attentiveness to detail and professional manner for customer support

·         Demonstrate good working knowledge of telecommunications industry as well as voice system design and engineering

#ETMcareer 

#GDITpriority

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.