Desktop Support Technician

Clearance Level
Help Desk
Bethesda, Maryland

REQ#: RQ68505

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Regular

We are seeking a Desktop Systems Engineer to join our team to support the National Library of Medicine (NLM) activities. As a Desktop Systems Engineer providing customer support to its users and staff, you will be a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining corporate desktops and other small systems and be responsible for all aspects of small systems configuration, performance, and operation.. You will be part of a 10-person team supporting NLM's mission to be the nation's primary library supporting biomedical schools across the US.


This role is supporting a critical mission for the public health, working at the prestigious National Institutes of Health main campus in Bethesda, MD. Your technological inputs and service experiences of how to provide outstanding customer support will be taken as inputs to further enable you and the team to make the NLM customer experience even better.  After serving NLM, there are many opportunities to move into other more experienced roles across the GDIT huge portfolio of projects, providing you career growth while part of a dynamic and vital company.

In this role, a typical day will include:

  • Broad direct contact and work with users of all levels, IT Service Center staff, network and other technical staff
  • You will be the frontline of NLM customer support, providing outstanding friendly service that is technically tuned for maintaining and supporting highly available and responsive corporate desktops and other small system.


  • Associates degree or equivalent and three years relevant work experience
  • Three years experience in troubleshooting, configuring, and administering Win 10 systems
  • Strong technical experience that includes: maintenance, repairs, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment
  • Experience with desktop standards, desktop management, software deployment, systems administration, and data integrity and recovery.
  • Specialized experience including troubleshooting Windows 10 Professional and supporting client configuration, administration and network access in the Microsoft 10 environment.
  • Experience with installing, configuring and using a wide range of COTS desktop and network software and COTS desktop hardware
  • Ability to obtain Public Trust


  • BS degree in a related field
  • A+, MCP/MTA or related certifications
  • Experience in both Microsoft and Apple environments
  • Work effectively as part of a team
  • Communicate effectively with team members, other teams, managers, and Government personnel.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.