Senior ServiceNow Developer

Clearance Level
Software Development
Bethesda, Maryland

REQ#: RQ114344

Travel Required: Less than 10%
Public Trust: Other
Requisition Type: Regular

GDIT is seeking a ServiceNow Developer to join our program in support of the National Institute of Health (NIH), Computer Information Technology, support program. This ServiceNow Developer role will focus on support of NIH’s instance of ServiceNow and each stakeholder that uses this system. Daily activities will include management and configuration of ServiceNow applications and modules, product development, and some system administration tasks. As part of this role, the ideal candidate will possess an understanding of ServiceNow scripts and will be able to utilize them proficiently. This is part of a large initiative for the NIH where GDIT has the primary responsibility of supporting the centralized IT Services, Management and CDMB efforts across the enterprise using Agile and ITIL best practices.

Duties and Responsibilities:

  • Configures and Develops on the NIH’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer
  • Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
  • Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
  • Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
  • Contributes to the strategic development of new platform customizations, as needed, based on customer needs
  • Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
  • Plans and manages meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
  • Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility 
  • Coordinates design of subsystems and total system integration
  • Act as a liaison between parties when necessary to get support from ServiceNow (the company) when local issues arise or when technical difficulties are identified
  • Aids with report configuration and maintenance and performs operational administrative tasks, as needed
  • Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
  • Analyzes and resolves program support deficiencies.  Conducts independent technical investigations in systems architecture and design.  And can work independently as well as with team members to follow-through and complete assigned development tasks/projects in a professional manner.


  • Bachelor’s degree or equivalent and 5+ years of relevant IT experience (or equivalent combination of education and experience)
  • 3+ year hands-on experience developing, maintaining, and administering one or more ServiceNow instances with user bases of 5000+
  • Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Proficiency with SQL Query, HTML, XML, Java Script, Jelly, jQuery, Bootstrap, Angular JS
  • Experience working with customers to understand requirements and implementing information technology solutions / initiatives / service automation
  • Proven experience with creating and managing technical documentation


  • Strong written and oral communications required
  • Highly effective teamwork and collaboration skills
  • Must be able to work independently on a project, seeing it from inception to completion
  • Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs


Desired Skills:

  • Certifications preferred - ServiceNow System Administrator, ServiceNow Implementation Specialist or ServiceNow Application Developer
  • Experience working with JavaScript and Jelly to configure the aforementioned ServiceNow components
  • Experience with NIH and/or Service Portal is a plus
  • Experience with web/mobile development is a plus
  • ITIL Foundations certification is a plus

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.