Help Desk Support
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Do you hold an active US government security clearance? Are you interested in work that gives you the opportunity to use your skills to solve complex problems? Would you like to join a team that encourages ingenuity and is mission driven? Would you like to join an organization that makes a difference for our warfighters and our citizens?
GDIT was awarded the Joint Strike Fighter (JSF) F-35 IT program support contract. We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
We are building a team of dedicated professionals and are currently seeking a Help Desk Specialist.
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
Minimum Education Required:
BS/BA degree in Computer Science, Information Sciences, or related IT discipline.
ALLOWABLE SUBSTITUTION: Six (6) years of related experience or four (4) years of related experience with an AA/AS degree.
Minimum Experience Required:
Five (5) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program.
Beginner/Novice level industry certification from one of the following: Microsoft, HDI, CompTIA or relevant technology.
Security Clearance: Secret clearance based upon a SSBI or SSBI-PR completed within the past five years.
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ CE - CompTIA
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.