We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Chantilly, VA.
At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide Close Support at customer site.
Associate Degree or Bachelor's degree in Computer Science, System Engineering or related field
11-15 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
Knowledge of multiple desktop programs, configuration and debugging techniques
Detailed oriented as well as excellent oral and written communication skills
Sound problem resolution, judgment, and decision-making
Experience with TCP/IP and general networking issues
Experience providing superior customer service and support
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
Experience with virus scanning services; Desktop, stand-alone and laptop computing services
Experience with servers, printers and peripheral services
Experience with Data transfer services
Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration
Strong interpersonal and organization skills, successful in working both independently and in a team environment
Strong troubleshooting skills
Experience excellent listening and writing skills
Ability to work independently; and manage multiple task assignments
Excellent verbal and written communication skills
Demonstrated ability to describe how to use an application, system, etc.
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
Develops advanced technical solutions for the management of networks, software, hardware, configurations, and architectures
Troubleshoots highly complex system hardware and software issues
Develops training materials for end users on the proper use of hardware and software
Develops implementation plans for software installations and upgrades to operating systems and layered software packages
Monitors and tunes systems to achieve optimum performance levels
Ensures workstation/server data integrity by implementing standard software and hardware solutions
Leads efforts to ensure data/media recoverability by following a schedule of system backups and database archive operations
Conducts advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
Develops performance and security plans for computers that meet the needs of network users
Evaluates existing systems and plans long-term strategies
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
EDUCATION AND EXPERIENCE: BA/BS or equivalent, 10+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.