Enterprise Cyber Operations Support – IT Operations Administrator - Tier 2

Clearance Level
Secret
Category
Systems Administration
Location
Falls Church, Virginia

REQ#: RQ121447

Travel Required: Less than 10%
Requisition Type: Regular

Guard Enterprise Cyber Operations Support (GECOS) – IT Operations Administrator - Tier 2

THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK

GDIT has an opening for an IT Operations Administrator - Tier 2 position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.  The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model. The work includes the following:

  • Operating the DoDIN-Army (National Guard) (DoDIN-A(NG) and DoDIN-A(NG)-Secret (S) networks and maintaining service delivery and cybersecurity of DoDIN-A(NG) and DoDIN-A(NG)-S networks and computing services.
  • Supporting the DoDIN-A(NG) and DoDIN-A(NG)-S networks and associated computing services from requirement identification to service retirement / replacement.
  • Ensuring continued security of the network and proactive enhancement of cybersecurity to meet evolving and emerging threats, to include compliance with DoD Risk Management Framework (RMF) and continuous monitoring requirements.
  • Providing support to the 54 supported organizations (i.e., 50 states, three territories, and the District of Columbia) to ensure flexible and responsive operation and defense of the network.  Some OCONUS travel might be required.
  • Adhering to all Department of Defense (DoD) enterprise security requirements to include those required by the Defense Information Systems Agency (DISA) and the Department of the Army (DA); prepping for and passing Command Cyber Readiness Inspections (CCRIs), obtaining and maintaining Authority to Connect (ATC) and Authority to Operate (ATO) from the Designated Approving Authority (DAA); ensuring compliance with all Secure Technical Implementation Guides (STIGS) and required information assurance (IA) controls.
  • Maintaining the lifecycle of all services, ensuring they meet business needs, comply with Army directives and mandates, and are in keeping with the future Joint Information Environment (JIE) architecture.
  • Maintain continuity of service when primary support systems operate in degraded mode per COOP.

The IT Operations Administrator - Tier 2 will:

  • Provides Tier 2 IT operations control support using ITSM ticketing system such as BMC Remedy and/or ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
  • Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support.
  • Independently provides advanced level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
  • Troubleshoots system hardware and software-specific issues using Cisco, Palo Alto, and Microsoft tool sets.
  • Trains end users on the proper use of hardware and software.
  • Applies practical knowledge of job area typically obtained through advanced education and work experience.
  • Authors and updates job aids, technical documentation, and procedures.

QUALIFICATIONS: 

Required Skills and Experience: 

  • A minimum of eight years of relevant IT experience including hands-on service desk / Tier 2 support
  • Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (CompTIA Security+ or higher)
  • Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (IE Cisco or Microsoft Certification)
  • An active Secret security clearance.

#GECOS


About Our Work

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