We are GDIT, one of the largest IT and mission services providers to the government. GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. Our work depends on an Information Technology Asset Management Lead joining our team to support GDIT activities at Herndon and Falls Church VA.
At GDIT, people are our differentiator. As an Information Technology Asset Management Lead supporting GDIT, you will be trusted to work on Information Technology Asset Management and Service Management. In this role, a typical day will include:
Collaborating with our internal GDIT customers to solve technical, logistical and asset lifecycle management
Providing installation, maintenance, and troubleshooting support of information systems applications and related peripheral hardware
Working closely with GDIT employees to ensure IT tickets are responded to, and resolved, in a timely manner
Monitoring and responding to hardware and software problems with a variety of testing tools and techniques
Providing onsite support for other technical and organizational groups including hands-on/eyes-on assistance for remote teams
Offering technical support and training to end-users
Expanding current knowledge of relevant technology as assigned
Imaging, Patching, and Active Directory Assignment
Device Deployment, Onboarding and Off-boarding support
Service Now Configuration Management Database
Bullet points on primary responsibilities, quantify if applicable
Imaging Devices via SCCM
Onboarding Deployment of End User devices needs
Configuration Management of Service Now configuration items/assets
Process improvement of Equipment Turn In and Off-Boarding
International deployment of assets
Your success will be measured through Customer feedback, Process Improvements, agreed upon Key Performance Indicators(KPI) and Service Metric Data.
WHAT YOU’LL NEED:
Bachelor's Degree and 5+ years of related experience OR allowable substitution of 9+ years of related experience
Ability to lift up to 50 lbs
Technical Skills needed:
SCCM (System Center Configuration Manager)
CMDB (Service Now Configuration Manager Database Module)
Hardware and Software troubleshooting Skills
Warehousing Logistic Operation
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.