***Only applicants with an active Top Secret (TS) Clearance need apply***
General Dynamics Information Technology (GDIT), a leading provider of Systems Engineering, integration, IT Service Operations, and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.
GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees. Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement.
We are seeking a Systems Engineer Expert to support the Enterprise Management System (EMS) solution on our Justice Programs team in Washington, DC. In this position, you will support the Service Operations Unit (SOU) of the Enterprise Cybersecurity Section (ECS) in the FBI Information Technology Application Data Division (ITADD). Support will be provided during normal business hours Monday through Friday, Eastern Standard Time (EST), excluding Federal holidays.
The Systems Engineer Expert is a top-level position for our EMS Tools team. In this capacity, the Engineer performs customer deliverable implementations, upgrades and enhancements, operations, and maintenance (O&M), and training. In this role, you will provide architectural, engineering and administration knowledge, and experience to the Enterprise Management System solution, tools and related components for monitoring the IT Infrastructure across multiple enclaves.
Administration: Administration of the EMS tools and solution includes but is not limited to:
Leading activities and tasks to manage and maintain availability, health, and performance of the EMS tools at acceptable Service Levels using proven day-to-day processes and procedures
Leveraging automation (e.g., utilities, programs, or scripts) and standards as part of the administration and enhancements of the tools and related components
Operations and Maintenance (O&M): The Systems Engineer Expert’s experience also provides daily “care and feeding” of the EMS tools including but not limited to:
Sharing knowledge as needed to other EMS team members, regardless of contract or government status
Training IT staff to use the EMS tools as needed
Provide troubleshooting skills and problem resolution of tool related incidents and problems
Recommend, carry out and lead projects under the guidance of the EMS Technical Architect or government lead to improve performance of the tools, to bring mission critical apps under management, to continually improve processes and procedures, and perform routine application or hardware install/upgrades. Configuration and change activities for enhancements are included in this activity as well.
Evaluate new software under consideration and provide expert opinion at the request of the customer
Configure alerts to meet user needs and requirements
Additionally, O&M support will be provided on an occasional basis outside these hours, either arranged in advance or in support of critical incidents. Support will include, but is not limited to these activities:
Patching of operating systems and applications
Perform routine maintenance including but not limited to:
monitoring daily operational status of the tools
coordinating requirements with other teams within and external to the ITADD Division.
Skills/Experience: Systems Engineer Expert experience will include familiarity with IT Operations Management (ITOM) and Network Operations Management (NOM) Tool Suites and other EMS tools listed below.
(Required) The Engineer must have experience in one or more of the following tool areas:
Network Node Manager (NNMi) and iSPIs
Network Automation (NA)
Red Hat Linux (RHEL) 7.6 OS and later
Preferred but not required:
Cisco ACS or Cisco Identity Services Engine (ISE) (preferred)
Windows 2016 and later OS experience is a plus
Virtual environments is a plus
uCMDB (is a plus but not required)
RestorePoint (is a plus but not required)
Entuity (is a plus but not required)
* Experience with other related monitoring & management software tools will be considered
Customer/Work Location: FBI/ EH Bldg. – Downtown Washington, DC
Education: BA/BS degree
Overall Experience: 15+ years
POP remaining: 10 mos
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.