Customer Service Support Specialist (Active TS/SCI with Poly)

Clearance Level
Top Secret SCI + Polygraph
Category
Network Administration
Location
McLean, Virginia

REQ#: RQ130442

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

Own the opportunity as a Customer Service Support Specialist and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and help them face any obstacle

Ensure the safety and security of our nation as a customer service support specialist at GDIT. You’ll apply the latest technology and provide operational support to deliver actionable intelligence for the Intelligence Community. Here, your work will have meaning and impact as you deliver your best every day.

At GDIT, people are our differentiator. As a customer service support specialist supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service.

HOW BEING A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE AN IMPACT?

The Sponsor provides IT services and solutions to scale, while ensuring the highest levels of performance, availability, service, and security. The Sponsor requires support specializing in onsite systems administration, IT requirements, and providing tiered (1 and 2) support. The work will be performed in collaboration with the appropriate Sponsor service providers. The Sponsor needs polished skills in IT deployment, troubleshooting, and problem resolution on secure and unsecure systems and networks.

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience:

  • Demonstrated experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and networks.
  • Demonstrated experience interacting with service providers to resolve IT system, connectivity, and network issues.
  • Demonstrated experience performing account administration and management actions such as on domain accounts, PKI certificates, enrollment databases, and RSA tokens.
  • Demonstrated experience in providing IT software and hardware support such as server support, desktop support, account administration, data transfer support, and operating systems upgrades.
  • Demonstrated experience performing data transfer requests.
  • Demonstrated experience assisting with deploying COTS/GOTS applications.
  • Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues.
  • Demonstrated experience providing problem solutions to meet requirements while adhering to security policies and plans.
  • Demonstrated experience providing support to IT environments to facilitate, enable, and drive IT system requirements to fruition.
  • Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
  • Demonstrated experience providing remote desktop support to resolve critical IT-related issues.
  • Demonstrated experience answering user’s inquiries regarding computer software and hardware operation to resolve problems.
  • Demonstrated experience using enterprise service tool(s) including, but not limited to, ServiceNow to document and track incident tickets.
  • Demonstrated experience working in a team environment and with all levels of management.

  • Security Clearance Level: Top Secret/SCI with Polygraph
  • Preferred Skills:
  • Demonstrated experience with IT service delivery processes.
  • Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
  • Demonstrated experience providing Sponsor IT customer service.
  • Demonstrated experience using problem solving skills to resolve IT issues.

  • Location: MCLEAN, VA Customer site

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#OpportunityOwned

#GDITCareers

#WeAreGDIT

#JET


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.