Lead End User Assistance

Clearance Level
Other
Category
Help Desk
Location
Washington, District of Columbia
Onsite Workplace
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REQ#: RQ140329
Public Trust: Other
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT is seeking a qualified candidate to lead a team providing support to end users. The team identifies and implements solutions for issues related to a variety of business operations, including non-technical and technical project requirements. 

Team lead responsibilities include:

  • Works independently under limited supervision.
  • May coach and provide guidance to less-experienced professionals
  • Serves as team or task lead. (Not a people manager)
  • Serves as advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further
     

General end user assistance includes:

  • Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
  • Provide IT Point of Contact support, onboarding assistance, and end user assistance. 
  • Review daily service desk notifications and transfer or escalate tickets when necessary. 
  • Provide end user assistance for mission systems when needed
  • Provides end-user software and hardware troubleshooting
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by usersMaintains current knowledge of relevant technology as assigned

EDUCATION AND EXPERIENCE: HS/GED, 8+ years of experience

Travel Required: None
About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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