HelpDesk Supervisor (TS/SCI CI Poly required) - Maryland

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Columbia, Maryland

REQ#: RQ67360

Travel Required: None
Public Trust: None
Requisition Type: Regular

General Dynamics Information Technology is looking for HelpDesk Supervisor in Columbia, Maryland.

  • Supervise / Manage a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.
  • Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.
  • Plan, priorities, and schedule help desk activities to ensure maximum issue resolutions in minimum time.
  • Develop and train help desk staff.
  • Analyze help desk activities and develop tools and process improvements to optimize service.
  • Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
  • Simulates or recreates user problems to resolve operating difficulties.

Job Description:

Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.
Plan, priorities, and schedule help desk activities to ensure maximum issue resolutions in minimum time.
Develop and train help desk staff.
Analyze help desk activities and develop tools and process improvements to optimize service.
Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.

SCOPE: Supervises a small team focused on one or a few areas. Low complexity.

QUALIFICATIONS:

  • BA/BS (or equivalent experience), 5+ years of experience
  • Active TS/SCI eligibility

#Pathfinder #Defense #USAF #kmp

#AFOpportunities

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.