GDIT is looking for a Service Desk/Help Desk Analyst to support our federal client. The Service Desk/Help Desk Analyst will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues. This position has various locations in the National Capital Region.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems
Hardware problem diagnosis and resolution
Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests
Performs other duties as required
Previous Service Desk / Help desk experience required
***This service desk is open 24/7/365. Once hired, you may be required to work different shifts, including 2nd and 3rd shifts, possible for the first couple of months.
Required Certification: Sec+
Security Clearance: Active Top Secret required and SCI Eligible
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.