Service Delivery ensures the effective and efficient use of IT, enabling an activity to achieve its goals. SDM’s coordinate/communicate daily with their assigned activities to ensure the effective evaluation, selection, prioritization, and funding of key IT components in order to provide excellent service delivery. . The role of the SDM is to evaluate the customer provided responses and assess where improvements/enhancements can be implemented to ensure that the customer’s mission is supported and services are aligned with the Catalog of Services (CoS). SDM’s facilitate numerous technical exchange meetings (TEM’s) in support of the customer. The focus of these meeting include incident resolution, root cause analysis, requirements gathering, verification & validation of resources and coordination of upcoming routine maintenance and authorized outages.
5+ years of related experience and BA/BS or equivalent years of experience and education
•TS/SCI cleared eligibility to obtain a CI Poly
•Must demonstrate familiarity (technical and performance requirements) with existing customer IT systems and segments
•Experience with verification and validation activities and DR resolution
•Understands the "why" behind the customer needs and can clearly articulate it to others
•Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
•Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
•Excellent troubleshooting and problem-solving skills involving large, complex systems
•Possess strong analytical, organizational, and decision-making skills
•Excellent verbal and written communication skills
•Skilled in working with Federal customers in highly classified areas
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.