Video Teleconference Operations Support Technician(VTOC)

Clearance Level
Top Secret/SCI
Systems Administration
Springfield, Virginia

REQ#: RQ118382

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Video Teleconference Operations Support Technician to support our Intelligence customer.

Job Description:

The UDS Video Teleconference Operations Support Technician (VTOC) provides Tier 1 and Tier 2 support to the NGA Video Teleconference (VTC) systems.

Primary Responsibilities:

  • Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
  • Generate Tier 1-3 incident tickets in Service Now
  • Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community
  • Provide user education and training on VTC equipment and other basic hardware and software functions

Basic Qualifications:

  • TS/SCI Clearance w/ ability to obtain CI Poly
  • Experience or knowledge of
    • Cisco TelePresence Management Suite (TMS)
    • CISCO Telepresence 6000, 8000 MXP, EX90, DX80, SX20
    • H323, H320 and SIP protocols
  • Excellent troubleshooting capabilities and strong communication skills.
  • Strong work ethic and attention to detail
  • Strong time management skills and ability to work flexible schedules to meet job requirements
  • Ability to work independently on projects and/or tasks
  • Security+

Education & Experience:

  • Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience.


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.