GDIT is seeking IT Support Specialists for The Recruit Training Center (RTC), supply chain management system is an end-to-end supply chain system that supports uniform clothing requirements for Army, Marine Corps, Navy, and Air Force recruits. The RTC supply chain system involves the installation of specific computer hardware and software components at the activities mentioned above.
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.
Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
Required Certs: • IA Level: IAT II • Computing Environment: MCSA 2003; MCSE 2003; M2003 2; M2008 6; MCITP SA; MCITP EA; MCITP EMA; MCITP DBA; MCSA:WS2012, MCSE:WS2012, MCSE:M, MCSA:WS2008, MCSM, MS2012, MCM; MCA: MS SQL Server; MCA: MS Exchange Server; MCA: MS Windows Server Directory; GCWN; CCA, CCAA
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.