IT Support Technician

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia

REQ#: RQ90095

Travel Required: None
Requisition Type: Regular
Job Description

GDIT is excited to support the Securities and Exchange Commission (SEC) in meeting their mission to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.

We are currently seeking an IT Support Technician support our customer in Washington, DC. Candidates must be US Citizens and eligible for Public Trust Clearance.

Experience: 

  • Must have a minimum of 3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software.

  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking. CompTIA A+ certification may be substituted for 1 year experience.


Duties: 

  • Responsible for providing desk side and/or call center support to end users for complex issues. 

  • Escalation point for IT Support Tech level 1. 

  • Researches end-user issues and develops a plan for remediation. 

  • Performs research and resolution support independently. 

  • Creates, updates and closes, incident and service requests with the IT service management system.

  • Adheres to IT Processes and SOPs.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.