GDIT is helping the Department of Education run federal student financial aid systems that allow over 13 Million students to achieve their higher education goals each year. This manager will play a key role in the success of programs that are creating new solutions and migrating legacy systems to the cloud.
Lead technical operations team that operates and maintains a range of program applications hosted at customer data center and in AWS cloud
Oversee team that troubleshoots and resolves production incidents/issues involving all program products leveraging shared resources and external support teams
Lead technical projects using standard project management practices
Direct technical operations resources in support of Federal Student Aid programs
Coordinate AWS Cloud operational activities
Support program spanning the Federal Student Aid datacenter /GDIT network/environment
Coordinate scheduling of non-production environment deployments
Assess Change Requests for impacts to the program environment and provide estimate of effort to support those changes
Provide timely and clear communication to internal and external stakeholders – includes support of weekly status report and high level monthly report
Plan production operational support services with use of shared technical resources
Coordinate testing support for NGDC operations and maintenance activities for both non-production and production – frequently to include Sunday deployment activities
Utilize FSA’s Rational ticketing system for Integrated Technical Architecture (ITA) and NGDC support
Assist in creating firewall requests both at the NGDC and GDIT allowing GDIT to access resources at the NGDC
Create and maintain a technical operations schedule
Work independently, with minimal guidance and supervision.
Support professional growth and achievement of operations resources
Maintains current knowledge of relevant technology as assigned.
Participate in group improvement activities and initiatives to improve quality and efficiencies.
Organize project activities to maximize team efficiency
Pinpoints strengths and weaknesses of various alternatives and selects or recommends appropriate decisions/solutions.
Bachelor’s degree in information technology, computer science, software engineering, or related field
7+ years of management experience in a technical operations role overseeing with a diverse portfolio of applications
Knowledge of FSA’s Data Center environment and tools
Experience with ITIL in support of an operational environments preferred
Knowledge of the Next Generation Data Center (NGDC) infrastructure specifically middleware that supports the Free Application for Federal Student Aid (FAFSA), Central Processing Systems (CPS) Business Services, and CPS Services applications)
Experience with change management tools
ITIL foundation certification
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.