Voice and Video Engineer

Clearance Level
None
Category
Network Engineering
Location
Arlington, Virginia

REQ#: RQ43035

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Voice and Video Engineer joining our FDIC team in Arlington, VA. U.S. Citizenship and background investigation is required; you must have a current clean financial background.  This position is part of the after-hours on-call rotation and will require occasional after-hours, weekend and holiday work. Successful candidate must be flexible, with the ability to work independently as a project lead, part of the team or individual basis.

The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas. The FDIC Engineering team provides support to a plethora of cutting-edge technologies across the IT spectra. It has a state of the art development lab to test new functionality, architectures, and equipment. Engineers are tasked with developing and deploying innovative solutions to meet business requirements - not managing day to day, same technology operations.

This position will be part of a network engineering team, responsible for the the design, implementation, enhancement, optimization, and maintenance of the enterprise VTC/VoIP and Multicast infrastructure. The incumbent is expected to work on various technical projects including but not limited to VoIP architecture design, deployment, maintenance and routine VoIP related operational responsibilities as well as maintaining the existing stove pipe systems.

Detailed Responsibilities

  • Oversees the day-to-day health of the enterprise and customer VoIP, VTC, and multicast infrastructure, with a focus on ensuring stability, capacity and organizational productivity.
  • Addresses and resolves complex technical problems relating to the installation, upgrade, and daily operation of local and regionally distributed infrastructure.
  • Maintain the existing environments consisting of Avaya phones and voicemail, Cisco VTC and WebEx, and VBrick multicast systems.
  • Interfaces with customers, vendors, and other technical staff to analyze business and technical requirements relating to the customer network and systems infrastructure.
  • Works closely with the network operations team to deliver consistent technical direction, collect and analyze Voice and Video performance metrics, establish and enforce service level agreements.
  • Documents engineering standards and proposals, leads or assists in the development of voice and video architecture/engineering designs, changes, and configuration management.
  • Spearhead the design, architecture, and deployment of a new Unified Communications system, that must replace the existing architecture and integrate with Cisco WebEx, Microsoft O365/TEAMS, and include a call center, mobile, and video streaming solution.
  • Strong interpersonal and customer service skills in addition to the ability to effectively manage and prioritize individual projects and tasks. Possess superior written and oral communication skills.
  • Solid vendor management and troubleshooting skills are required.

Qualifications

  • Requires 10 to 15 years with BS degree & 10 years’ experience or no degree and 13 years’ experience.
  • Experience with deployment and maintenance of SIP trunks, voice PRI, multicasting, unified communications, and video teleconferencing.
  • Strong experience with a broad range of collaboration products including Cisco and Microsoft.
  • Solid understanding of VoIP and VTC related protocols & technologies (TCP/IP, UDP, and Skinny, SIP Trunks and PRI, extension mobility, dial plans, route patterns, codecs, etc.).
  • Hands-on experience with the implementation and maintenance of Unified Communications technologies.
  • Creative problem-solving abilities, attention to detail, and ability to “think outside the box”.
  • Understanding of Microsoft technologies specifically O365.

DESIRED QUALIFICATIONS

CCNP Voice/Collaboration or equivalent

Experience with older Avaya systems

This role is not yet funded.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services, simulation, and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

GDIT CAREERS

Opportunity Owned

Discover more at gdit.com/careers

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.