Provide the first point of contact for COVID-19 positive individuals.
Perform case interviews and initial public health risk assessment of COVID-19 cases according to protocols or guidance as indicated.
Ensure the timely and accurate recording of information from those interviews using systems provided.
Provide clinical advice to cases and their contacts as directed by protocols and procedures.
Receive escalation queries from non-clinical Call Handlers, provide advice and take action as appropriate.
Escalate and refer challenging or complex cases or incidents and outbreaks of COVID-19
Ensure accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with CDC guidance and procedures.
To work within their own competence, seeking senior advice as/when appropriate.
Ability to modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exist at all times
Utilize clinical judgment, knowledge & expertise to advise or redirect a caller as appropriate
Complete required training to fully carry out job duties, including mandatory updates/refresher training
Contribute to ongoing development of current protocols, guidance and standard operating procedures as appropriate.
Describe skills and qualities necessary for case investigators
Active listening skills
Motivational interviewing skills including the use of open-ended questions
Risk communication, problem solving, emotional intelligence skills
Public Health and/or Case Management experience and knowledge preferred
Utilizes data management systems and ensures the quality, accuracy and completeness of data entry
ADN/BA/BS with 2+ years experience.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.