Contact Center Project Manager

Clearance Level
Project/Task Management
Barbourville, Kentucky

REQ#: RQ57104

Travel Required: Less than 10%
Public Trust: Other
Requisition Type: Regular

As a Contact Center Project Manager with GDIT, you will implement and manage innovative solutions by utilizing a data driven approach to problem solving. You will organize, direct, coordinate planning, and implement all project support activities as you interact with program officials regarding issues and status of the project; coordinate financial and staffing resources; monitor and analyze performance data and report results to our client.  You will also coordinate training activities; manage the activities of subcontractors; and prepare operations and management reports. 

Essential Job Duties:

  • Creates and implements project definitions, schedules, budgets, and objectives for medium to large sized projects of moderate complexity
  • Prepares statements of work for project engagements and monitors performance to ensure that project commitments meet contractual specifications
  • Determines need for and impact of changes in scope of project and makes recommendation based on determinations
  • Gains concurrence, approval, and consensus from stakeholders regarding the various project aspects, adjusts accordingly
  • Identifies appropriate resources and staffs projects. Organizes project team members to ensure communication and understanding of deadlines, assignments and objectives
  • Acts as the point of contact with client project management
  • Manages costs, schedules and quality by overseeing project deliverables. Ensures schedule and budget are met
  • Identifies need for changes and revises within established guidelines/policies as appropriate
  • Performs ongoing review of project status; identifies project risks. Develops, recommends and implements risk mitigation solutions as approved and as appropriate
  • Interfaces with team members and stakeholders to anticipate and manage changes to projects such as but not limited to, technical requirements, business requirements and schedule. Determines when additional resources are needed and implements same
  • Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics
  • Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client
  • Oversees assigned personnel for projects. Assigns work and provides direction with regard to timeliness and completion of project objectives
  • Addresses performance issues within prescribed guidelines. Provides performance input upon completion of project

Required Qualifications:

  • Bachelor's degree or equivalent
  • Eight or more years of related experience

Preferred Qualifications:

  • Demonstrated experience communicating with a diverse audience of collaborators and team members including clients and executive level leadership
  • Demonstrated experience leading initiatives within a fast-paced, multi-tasking environment
  • Demonstrated experience utilizing negotiation skills to participate in new business development opportunities
  • Intermediate proficiency with MS Office products (Word, Excel, Powerpoint, etc)
  • Intermediate proficiency with project management software such as MS Project
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.