GDIT is seeking Network Support Technicians to join our team supporting National Institute of Health (NIH) Center for Technology (CIT) contract. CIT supports world-class biomedical research at NIH by delivering Information Technology services and products that ensure NIH scientists and administrative staff receive the IT support they need.
The Network Support Technician works with customers and engineers to perform day-to-day network support. They also troubleshoot and resolve network issues within the SLA timeframe and respond to customer tickets and work on projects as assigned.
In this role, a typical day will include:
Responding to customer incidents
Monitor Alert Dashboard and ensure that tickets are created for issues
Activate/Configure Network interfaces for customers across multiple locations
Work as part of a 24x7 on call rotation in support of incidents.
Deploying/upgrading new network devices
Move equipment between locations
Follow established processes to support NIH network
Create Change Requests
BA/BS Degree or equivalent experience
2 or more years of relative technical experience in Network Support, Network monitoring or Desktop Support
Experience with customer requests using a ticket management system, especially ServiceNow
Ability to lift/move heavy network equipment.
Must possess or be able to obtain NIH Clearance / Public Trust
Network+ or higher certifications
Experience with Wireless Infrastructure / 802.1x
Experience with Monitoring Tools (like Sitescope/Solarwinds/Sciencelogic)
Able to work evening
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.