Dynamics 365 Support Specialist – Enterprise IT

Clearance Level
Systems Analysis
Fort Belvoir, Virginia

REQ#: RQ91711

Travel Required: Less than 10%
Requisition Type: Regular

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.  

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Dynamics 365 Support Specialist joining our team to support US Army activities at Ft. Belvoir, VA.

At GDIT, we foster a people-centric environment. As a Dynamics 365 Support Specialist supporting the US Army, you will be trusted to manage the implementation and day to day support of a Dynamics 365 application, to include experience with forms design, workflow implementation and technical solution development in the Dynamics 365 application.

To be successful in this position you need to be collaborative and willing to work within a team. While you will need to be a self-starter completing tasks on your own, working together is critical in this role. You will be interfacing with the client and senior staff. Therefore, you should be articulate in your communications because your opinion matters. You will need to explain technical intricacies in a way that is easily understood.

  • Manage the implementation of Dynamics 365, be experienced with forms design, workflow implementation and technical solution development in the Dynamics 365 application.

  • Be familiar with the Microsoft common data services entities in Dynamics 365 and understand Dynamics 365 as a source for dashboards and PowerBi Analytics.

  • Gather the necessary requirements from agency stakeholders that will enable the design, development, and management of data on Dynamics 365.  

  • Serve as the central portal administrator for Dynamics 365.

  • Troubleshoot user issues and address all inquiries related to the Dynamics 365 application and provide effective and timely support through technical expertise and industry best practices.  

  • Provide professional and technical services and document service and work requests as either trouble tickets and or configuration items. 

  • Ensure portal access is established via military NIPRNET and/or SIPRNET connectivity and other Government provided WAN connections. 

  • Ensure accessibility by working in conjunction with the Enterprise Service Providers to ensure accessibility via the NIPRNET and/or SIPRNET and the availability of other WAN connections to ensure multiple accessibility for access.

  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.  

  • Develop documentation using a combination of the specified options and use a code library to document, package and reuse code components, all of which will be archived and referenced for later development expansion or issue resolution.  

  • Work with IT support personnel for deployments, security considerations, and system/application integration.

  • Provide training to users on various functionality aspects of Dynamics 365.


​Education/Equivalent Training Required:

  • Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Years of relevant experience:

  • 3-5 years of experience configuring and customizing D365 applications. 

  • Must know how to create custom entities, forms, views, business process flows, workflows, and business rules. 

  • Minimum 1-2 years’ experience designing, configuring, and implementing D365 (or PowerApps) portals. Must be able to configure basic branding, site navigation, and create web forms that involve multiple steps and related entities.

  • Experience with implementing Dynamics into a new environment a plus.

Unique/Additional Requirements:

  • Excellent problem solving, analytical, and decision-making capabilities, including understanding user requirements, troubleshooting technical issues, successfully resolving issues and challenges, and developing creative solutions for process improvement

  • Dependability, in that the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve.

  • Excellent communication skills

  • Excellent documentation skills

  • Strong organizational and collaborative skills

  • Strong teamwork and engagement as a project team member.

  • Ability to assimilate information rapidly, motivated to self-study new requirements

  • Maintain current industry knowledge of relevant concepts; practices and procedures.

  • Ability to work under time constraints 

  • Adapt to changes in requirements and new projects

  • Maintain and upgrade certifications

  • Other duties may be assigned, directed, or requested

Certification Requirements:  

  • Must meet DoD 8570.01-M Information Assurance Technical (IAT) Level II requirements prior to start of work, including IA Baseline and computing environment certifications

  • Minimum certifications at time of interview (must be current – include expiration dates in resume)

    • Security+ CE 

  • Must meet IAT Level II requirements no later than 3 months from candidate start date on program.

    • Example: MB 200-Microsoft Dynamics 365 

Clearance Requirements:

  • Must have a minimum of an active Secret clearance.

Work Location: 

  • Client Site, Fort Belvoir, VA

  • 8:00am-5:00pm Monday through Friday – may require occasional shift in work schedule to cover tasking.

  • Currently primarily telework. Requires on-site support one or more days per week. Could change to full time on site on direction by the government.


  • Less than 10%, but we do not foresee any travel associated with this position at this time.


  • Full-flex work week

  • 401K with company match

  • Customizable health benefits packages

  • Collaborative teams of highly motivated critical thinkers and innovators

  • Internal mobility team dedicated to helping you own your career

  • Rewards program for high-performing employees

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers. 

Do you have a friend or colleague this posting describes? Let them know about the opportunity by clicking “Share.”  

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.