Senior Process/Quality Analyst - 100% Remote Opportunity!

At GDIT, people are our differentiator. We are seeking a Senior Process/Quality Analyst to join our team to support Centers for Medicare and Medicaid Services (CMS) activities remotely (centered in the DC-MD-VA area). As a Senior Process/Quality Analyst, you will perform a variety of complex administrative and analytical tasks in support of a contract program. You will establish and define program plan requirements and perform in-depth studies; develop plans to assess quality and perform related monitoring tasks; assist with process development and implementation; monitor and report on program performance; and interact with the customer and other industry representatives to ensure conformance to customer requirements.

The successful candidate must be able to work independently in a team environment and be flexible around evolving needs while managing both schedule and overall commitments in order to meet project deliverables.

In this role, a typical day will include:

• Developing processes around and executing the program Quality Assurance Surveillance Plan (QASP).
• Developing and executing audits for documentation/process quality and Section 508 compliance.
• Develop and maintain standards, methods, and procedures for the program, with assistance from other Subject Matter Experts (SMEs) and technical writers.
• Reporting on program quality/performance.
• Providing support for program status reporting, as needed.
• Identifying areas of improvement to enhance program efficiency/quality.
• Assisting with documentation repository development and maintenance.
• Providing guidance to less experienced staff members.
• Maintaining current knowledge of relevant technology and trends.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, and work experience.
• 5+ years of experience preparing documentation for delivery or publication.
• 5+ years of experience with Microsoft Office suite.
• 2+ years of experience developing/conducting auditing processes to assess quality/compliance of documentation deliverables.
• 2+ years of experience working with and/or reporting on service-level agreements or performance standards.
• 2+ years of experience writing and editing deliverables.
• Ability to obtain a Public Trust

DESIRED QUALIFICATIONS

• Familiarity with remediation of technical documentation to comply with accessibility standards such as Section 508 compliance.
• Familiarity with Capability Maturity Model Integration (CMMI) Process and Product Quality Assurance (PPQA).
• Familiarity with the development and execution of a Quality Assurance Surveillance Plan (QASP).
• Familiarity with Agile approaches such as Scrum and SAFe.
• Familiarity with Confluence and SharePoint.

ATTRIBUTES FOR SUCCESS

• Excellent writing/editing skills.
• Demonstration of strong organizational and analytical skills.
• Must be a team player who is self-motivated and takes initiative.
• Ability to work independently and productively with limited supervision.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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