Information Systems Manager, Virtual Network Operations Center (VNOSC) - SECRET - Tampa, FL

Clearance Level
Secret
Category
Information Systems Management
Location
Tampa, Florida

REQ#: RQ134341

Travel Required: None
Requisition Type: Regular

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. 

This highly motivated person should have the advanced technical background and understanding of operations to support the fast-paced environment.  As a NOSC Officer-In-Charge (OIC), you will manage three teams of IT professionals that make up the Virtual NOSC, a critical role responsible for real time enterprise operations of US BICES-X in a global infrastructure encompassed of more than 700+0 geographically separated locations supporting over 5000 users. The team is comprised of 40+ personnel supporting a 24/7/365 environment with experience ranging from Network Operation Center (NOC), Joint Operation Center (JOC) and Security Operation Center (SOC) functions. This position is responsible for optimization of operations and delivering real time communications as the focal point of the enterprise. The NOSC OIC will be a liaison between the customer and the technical team for reporting daily operations.

Provides technical, administrative, and operational leadership to assigned project or tasks in an enterprise level environment. The position is typically responsible for managing multiple tasks or a single large project and supervising up to 52 employees across three locations both exempt and non-exempt and may include one or more subordinate supervisors. Technical difficulty/complexity of assigned tasks/projects may also affect level selection. Attention to detail, accuracy, planning, organizing, training, and training development, prioritizing, verbal, written and interpersonal communication skills are a must.

Responsibilities:

  • Provides focal-point technical, administrative, and operational management and training of assigned projects, tasks, and personnel, including contractor, subcontractor and customer management actions.
  • Supervises assigned staff, and schedules, provides coverage for 24/7 operations of VNOSC response actions.
  • Guides operational oversight for project plans, proposals, reports, and task order service availability and administrative reporting requirements.
  • Oversee direct mentorship, management, and training of four Battle Captains assigned tasks and continual development.
  • Conducts contingency planning, training, and exercises, and provides recommendations to client on task prioritization and workload during emergency and contingency actions.
  • Attends customer directed meetings and may serve as primary client liaison.
  • Provides oversight of daily operations briefing, provides recommendations to client on baseline reporting improvements for data and metrics collection and presentation.
  • Interacts with vendors, other agencies, and other client staff on behalf of the client for assigned projects and escalated incidents.
  • Develops, documents, implements, and reviews technical training and supporting operational procedures and processes for all assigned position task sets, providing oversight of robust onboarding training process.
  • Participates in special projects as required.

Qualifications

Required Qualifications:

  • 5 -8 years of IT related experience in support of IT network operations, network operations command & control (C2), and communications. At least 3 years of experience managing or leading network and teams C2 operations at a NOC or in a major Department of Defense (DoD) or Intel Community (IC) network computing or communications program. At least 5 years of supervisory experience.
  • 5 years of related experience, including supervisory experience required
  • Bachelor’s Degree, preferable in computer science, or information/technology systems management – may substitute additional years of experience.
  • Must possess and maintain a Secret clearance.
  • ITIL V4 Certification
  • High level knowledge of the principles, methods, and techniques used in assigned area of expertise.
  • Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) framework and methodology.
  • Experience managing and leading cross functional teams.
  • Demonstrable administrative and organizational skills.
  • Ability to manage multiple projects and tasks simultaneously.
  • Ability to work in fast-paced environment.

Preferred Qualifications:

  • Professional certification (PMP).
  • Professional certifications preferred.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.