Help Desk Analyst
REQ#: RQ118959
Travel Required: Less than 10%
Requisition Type: Regular
Help Desk Analyst
SCITES Program
Miami, FL
General Dynamics seeks an individual that is experienced in troubleshooting IT software and hardware issues (over phone or in person).
Service Desk Technicians extend technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile devices by identifying issues and analyzing them.
Technicians receive trouble tickets raised by users through emails, telephones or in-person, as they are the single point-of-contact for our organization and should be able to work independently.
- Installs, modifies, and repairs computer hardware and software using remote access tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Assists in the administration of e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Maintains current knowledge of relevant technology as assigned
EDUCATION AND EXPERIENCE:
- BA/BS degree (or equivalent combination of experience, training and education)
- 0-1 years of experience in a help desk or relevant service desk.
REQUIRED CERTIFICATIONS:
- IAT Level II Compliant Certification (i.e. Security+ or SSCP or CySA+ etc.)
- MD-100 Certification (consideration is given to those that are willing to obtain certification prior to starting in position).
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About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.