Computer Support Technician

Clearance Level
None
Category
Systems Administration
Location
Annapolis Junction, Maryland

REQ#: RQ45843

Travel Required: None

At GDIT, our people are our business. We pride ourselves on the work our innovators do to support and secure some of the most complex government, defense, and intelligence projects across the world. We wouldn’t be successful without our ability to attract new talent to join our team.

Are you ready to join and grow our 35,000 everyday heroes?

A day in the Life:

  • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
  • Provides software and system troubleshooting and support.
  • Provides technical support and training to end-users.
  • Maintains current knowledge of relevant technology as assigned.
  • Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.
  • Participates in special projects as required.

WORKING CONDITIONS:

  • The work is typically performed in one or more office environments, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The GDIT office will be a fast paced work environment supporting hundreds of employees primarily working out of cubicles and remotely at customer sites. Some lifting will be required, average is 50 pounds or less. Carts will be provided for heavier items. Some local travel will be required.

Education

  • Associate’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

  • 5+ years of directly related experience supporting end-user computing and customer support. 
  • Strong written and oral communication, and excellent customer server skills are required.
  • Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)
  • Experience with desktop/laptop and application support
  • Support for handheld devices (Blackberry, iOS, Android, Windows), a plus
  • Solid understanding of basic networking principles
  • Operational knowledge of the following is a plus:  Active Directory and Group Policy, SharePoint, and Microsoft System Center products

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.